Linda Bedwell is the Assessment Librarian at Dalhousie University Libraries. She has a special interest in ethnographic approaches to understanding students’ needs and work behaviour in learning spaces. Working with social anthropology students in 2010, she coordinated and co-published a participant observation study in Dalhousie’s Killam Library. Linda also coordinated the LibQUAL+® Canada consortium in the 2013 survey year, and currently works on projects to assess the impact of library services on student success and retention.